Managed Service Provider
The first place most businesses focus on when problems never seem to end is their IT support.
Do you have an in-house IT support guru that you depend on daily? They are the cornerstone of your business, needed 24/7, always online, seemingly available for a user to pounce on day or night to fix that darn printer. This hero needs support too, we help them grow their hair back while giving them the ability to look at the bigger picture.
Or, you have an IT support provider that has a business model that doesn't match your expectations and your needs. We work with you, we get to understand your business, we adapt our support towards the urgent needs of your high performer vs the high maintenance less tech-savvy user.
Or, you are doing swimmingly well on all fronts (take a superhero badge), but you need to grow and ensure a tangible return on investment…
We are a 100% UK Based IT Support Provider
Rapid Response Time
75% issues closed first time.
98.8% customer satisfaction
Resilience based approach
Web and App Development
You need a team that is reliable and can handle quick turnaround on issues faced by your clients. You are an agency that works for multinational companies with a large workforce which constantly needs training, product launch programs, sales rep eDetailers, certification, and so on. We get it.
Your main focus is getting the project out within budget and to client satisfaction. You were hired as an account manager, and you find yourself constantly dealing with bugs, your client keeps forwarding user complaints, the users must get trained before the end of the month otherwise this was all for naught! Every morning you awake to more problems.
Getting through to the dev team after hours is impossible, you have to send those apology emails, to top it all of your favorite client went on a sabbatical, and you are lumped with Karen who really thinks her other agency is better than you and finds fault in everything you do.
You just have to demand better.
With over 10 years worth of repositories, our archive of works is quite large, we wish we could detail each and every item on this homepage, it would never end. We have however a little more information about our work below.
Extra Low Voltage Systems
Congratulations on your new exciting project!
You are relocating your business after 10 years and you have spent an unhealthy amount of time on Pinterest choosing the floor, lights, and the pink rose-themed selfie wall. Yes, certainly we can help you with designing your ICT infrastructure, we spend an unhealthy amount of time ensuring every detail is well thought out.
You are also building a new multi-dwelling residential development, and you wonder how much it would cost to give every homeowner a state-of-the-art unit, but the budget is currently just out of control. We can work with you to design the best possible security & access control, intercom, fiber network, and MATV network and then granularly adapt the specification to meet the budget.
Actually, scratch that... You have a well-established business, your entire network went down a fortnight ago, luckily your support provider resolved the issue (give them a medal) but has blamed the aging infrastructure, nothing is labeled, switches in every corner, CCTV cables are just out of control, the internal phone system does not allow for flexible working. Also, Jane routinely snags the vacuum cleaner cable, and the internet is guaranteed to crash.
Whatever the case is...
You are about to spend a lot of money on equipment...
The last thing you need is an unmotivated team working on your site.
WHAT OUR CUSTOMERS SAY
"Having worked with Granular IT for many years, I did not hesitate to work with them again on the Young Soles website build on Shopify. From understanding the brief and what is needed to achieve a fantastic end product through to advising on the best way to solve problems and the quick delivery of a great website, I have always found Granular IT to be the perfect development partner. The ongoing support and bug fixing is also above and beyond that of other development partners I have worked with in the past."
"I have worked with Granular IT for the last three years as a trusted development partner for the development of websites and apps. They built and maintain our large scale Learning Management System and provide support on a number of development projects across a range of technologies. Granular IT have been fantastic, providing high quality work in time and on budget, and are a pleasure to work with, going above and beyond to get things done. Thank you for all of your hard work on our projects!"
"A major reason why we are able to do what we do is because of the services providers like Granular IT who did an excellent job designing and setting up our online database. It has not only made our data collection easier but has also simplified the review process for applications for our medical support fund."