GDPR-compliant IT support that keeps your data secure
Professional IT support with data sovereignty, GDPR compliance, and enterprise-grade security. All data stays in the UK with zero sharing across borders.
Data Protection Guarantee
✓ Written guarantees included with every contract
Atera - Professional IT Management Platform
Our UK operations use Atera's comprehensive IT management platform for enterprise-grade helpdesk, monitoring, and automation
Helpdesk & Ticketing
Professional ticket management system
- Multi-channel ticket creation (email, phone, web)
- Automated ticket routing and escalation
- SLA monitoring and breach alerts
- Knowledge base and self-service portal
- Customer satisfaction surveys
- Advanced reporting and analytics
Remote Monitoring
24/7 system health monitoring
- Real-time device monitoring
- Automated alerting and notifications
- Performance metrics and baselines
- Predictive maintenance alerts
- Custom monitoring dashboards
- Mobile app for on-the-go monitoring
Asset Management
Complete IT asset lifecycle management
- Hardware and software inventory
- License compliance tracking
- Warranty and maintenance scheduling
- Asset depreciation and cost analysis
- Barcode and QR code scanning
- Integration with procurement systems
Why RIMM is Essential for Modern Remote Support
Remote Infrastructure Monitoring and Management transforms how we deliver IT support, enabling faster resolution times and proactive issue prevention
🚀 Faster Issue Resolution
RIMM eliminates the need for on-site visits for 80% of IT issues. Our technicians can diagnose, troubleshoot, and resolve problems remotely in minutes rather than hours.
- • Average resolution time: 15 minutes vs 4 hours on-site
- • Remote access to any system, anywhere, anytime
- • Immediate response regardless of location or traffic
âš¡ Proactive Prevention
RIMM monitoring detects issues before they become problems. System alerts and automated health checks prevent downtime and maintain optimal performance.
- • 75% of issues prevented before user impact
- • Predictive failure analysis and early warnings
- • Automated remediation for common problems
💰 Cost-Effective Support
RIMM dramatically reduces support costs by eliminating travel time, reducing on-site visits, and enabling one technician to support multiple clients simultaneously.
- • 60% reduction in support costs vs traditional methods
- • No travel time or transportation expenses
- • One technician can handle multiple concurrent issues
🔒 Enhanced Security
RIMM provides secure, encrypted remote access with full audit trails. All remote sessions are logged, recorded, and monitored for security compliance.
- • Encrypted remote sessions with MFA authentication
- • Complete audit trails for compliance reporting
- • Zero-trust access with role-based permissions
Real-World RIMM Impact
Issues resolved remotely
Average response time
Continuous monitoring
Transparent GDPR-Compliant Pricing
No hidden costs. No data sovereignty surprises. Complete transparency.
GDPR-Compliant IT Support
All UK operations + data sovereignty guarantees
Apps & Website Development
Our Kenya office houses the talented Four Africa development team, specializing in custom web applications, mobile apps, and digital platforms for European businesses.
Your Data Stays in the UK
We understand the critical importance of data sovereignty for UK businesses. Our London operations maintain complete separation from our Kenya office - which was created to house our Four Africa apps and website development team. All UK helpdesk staff are UK-based.
UK Data Centers Only
All support tickets processed in UK data centers
Zero International Sharing
No data sharing with international offices
UK-Resident Staff Access
UK-resident support staff only
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