Professional IT Support Nairobi
Expert IT support with the personal touch Kenyan businesses prefer. Our local teams provide onsite expertise, faster response than in-house IT, and eliminate your HR headaches.
Why Choose Local IT Experts?
- Personal relationships and trust-building
- Onsite presence for hands-on problem solving
- More efficient than in-house IT departments
- Eliminate recruitment and HR headaches
The Personal Touch That Works in Kenya
Kenyan businesses value personal relationships and face-to-face interactions. Our onsite approach builds trust, ensures faster problem resolution, and delivers the level of service your team expects.
Personal Relationships Matter
In Kenyan business culture, face-to-face relationships build trust and understanding. Our onsite presence ensures better communication and stronger partnerships.
Immediate Problem Resolution
Complex IT issues often require hands-on diagnosis. Our local teams can quickly identify hardware problems, network issues, and environmental factors affecting your systems.
Local Market Understanding
We understand Kenyan business practices, regulatory requirements, and local vendor ecosystems. This knowledge translates to better solutions and faster procurement.
Rapid Response Times
With local teams across Nairobi, we can be onsite within hours, not days. Critical issues get immediate attention from qualified technicians who know your environment.
Deep IT Expertise Across All Technologies
Our specialized teams bring enterprise-level expertise to your business without the enterprise-level costs. From infrastructure to cloud services, we have the knowledge your business needs.
Infrastructure Management
Complete IT infrastructure design, implementation, and maintenance
- Network design and optimization
- Server management and virtualization
- Cloud migration and hybrid setups
- Backup and disaster recovery
- Security implementation and monitoring
- Hardware procurement and lifecycle management
Microsoft 365 Specialists
Expert Microsoft 365 deployment and ongoing support
- Complete tenant setup and configuration
- Exchange Online migration and management
- SharePoint and Teams deployment
- Security and compliance configuration
- User training and adoption support
- Advanced automation and workflows
Security & Compliance
Comprehensive cybersecurity and compliance solutions
- Multi-factor authentication implementation
- Endpoint protection and monitoring
- Security awareness training
- Compliance framework implementation
- Incident response and forensics
- Regular security assessments
Sustainable Support Delivery
We use Nairobi's transport ecosystem responsibly, reducing our carbon footprint while ensuring fast response times
Matatu Networks
Primary transport for non-emergency visits
- Cost-effective
- Environmentally friendly
- Community integration
- Traffic-aware routing
Boda Boda
Emergency response and urgent calls
- Fastest response
- Navigate traffic
- Access remote areas
- Emergency availability
Walking Routes
CBD and close proximity support
- Zero emissions
- Health benefits
- Cost savings
- Community presence
Fundi - Field Service Management for Kenya
Our Kenyan operations use Fundi's mobile-first field service platform for efficient technician management and customer service
Field Service Management
Mobile-first field operations
- Job scheduling and route optimization
- Real-time GPS tracking and location services
- Digital work orders and job cards
- Photo and signature capture
- Offline mode for remote areas
- Customer feedback and ratings
Technician Management
Efficient workforce coordination
- Technician skill matching
- Workload balancing and assignment
- Performance tracking and KPIs
- Training and certification management
- Mobile app for field technicians
- Real-time communication and updates
Customer Management
Enhanced customer experience
- Customer database and history
- Service level agreements (SLAs)
- Automated appointment reminders
- Customer portal and self-service
- Multi-language support (English, Swahili)
- Payment integration and invoicing
Sustainable Support Practices
Environmental responsibility through smart transport and regional sourcing
Public Transport First
Public transport preferred over private vehicles
Emergency Boda Response
Boda bodas for urgent emergency calls
Regional Parts Sourcing
Regional parts sourcing to reduce shipping
Digital Workflows
Paperless workflows and digital documentation
Community Investment
Community investment and regional hiring
More Efficient Than In-House IT Departments
Having an in-house IT department doesn't always equate to better support. We provide more efficient, cost-effective IT services while eliminating your HR headaches - especially valuable if you're not technically focused.
| Aspect | Granular IT | In-House IT | Our Advantage |
|---|---|---|---|
| Response Time | Same-day onsite visits | Ticket queues, delayed responses | Personal relationship ensures priority |
| Expertise Breadth | Specialized teams for each technology | Generalist approach, limited depth | Deep expertise without hiring multiple specialists |
| Cost Structure | Predictable monthly costs | High salaries + benefits + training costs | Access to senior expertise at fraction of cost |
| Technology Access | Enterprise tools and vendor relationships | Limited tool budgets, basic software | Enterprise-grade solutions without enterprise costs |
| HR Management | We handle all HR, training, retention | Recruitment, training, performance management | Zero HR headaches, guaranteed coverage |
No More HR Headaches
Managing technical staff when you're not technically focused creates endless challenges: recruitment, training, performance management, retention, skills development, and coverage during leave. We eliminate all of this complexity while providing superior service.
Professional IT Support Pricing
Predictable monthly costs for enterprise-level IT expertise
Managed IT Support
KES 5,000 / user/monthProfessional onsite IT support
Ready for Professional IT Support with a Personal Touch?
Let our local IT experts show you how onsite support, personal relationships, and deep technical expertise can transform your business operations in Nairobi.
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