Professional Managed IT Services
Advanced ticketing systems, 24/7 monitoring, and proactive IT support. We use Atera for UK operations and Fundi field service management for Kenya - delivering enterprise-grade IT management tailored to each market.
Common IT Management Challenges
Slow response times from current IT provider
Unpredictable IT costs and surprise bills
No proactive monitoring - only reactive fixes
Lack of clear reporting on IT health
Staff productivity lost to IT issues
What You Get With Our Solutions
Faster issue resolution with SLA guarantees
Predictable monthly IT costs
Proactive monitoring prevents problems
Clear monthly reports on system health
Staff focus on work, not IT problems
Atera - Professional IT Management Platform
Our UK operations use Atera's comprehensive IT management platform for enterprise-grade helpdesk, monitoring, and automation
Helpdesk & Ticketing
Professional ticket management system
- Multi-channel ticket creation (email, phone, web)
- Automated ticket routing and escalation
- SLA monitoring and breach alerts
- Knowledge base and self-service portal
- Customer satisfaction surveys
- Advanced reporting and analytics
Remote Monitoring
24/7 system health monitoring
- Real-time device monitoring
- Automated alerting and notifications
- Performance metrics and baselines
- Predictive maintenance alerts
- Custom monitoring dashboards
- Mobile app for on-the-go monitoring
Asset Management
Complete IT asset lifecycle management
- Hardware and software inventory
- License compliance tracking
- Warranty and maintenance scheduling
- Asset depreciation and cost analysis
- Barcode and QR code scanning
- Integration with procurement systems
Fundi - Field Service Management for Kenya
Our Kenyan operations use Fundi's mobile-first field service platform for efficient technician management and customer service
Field Service Management
Mobile-first field operations
- Job scheduling and route optimization
- Real-time GPS tracking and location services
- Digital work orders and job cards
- Photo and signature capture
- Offline mode for remote areas
- Customer feedback and ratings
Technician Management
Efficient workforce coordination
- Technician skill matching
- Workload balancing and assignment
- Performance tracking and KPIs
- Training and certification management
- Mobile app for field technicians
- Real-time communication and updates
Customer Management
Enhanced customer experience
- Customer database and history
- Service level agreements (SLAs)
- Automated appointment reminders
- Customer portal and self-service
- Multi-language support (English, Swahili)
- Payment integration and invoicing
Managed IT Service Levels
Choose the level of IT support that fits your business needs and budget
Basic Support
Essential IT support for small businesses
- 8×5 helpdesk support
- Basic monitoring and alerting
- Monthly health reports
- Email and phone support
- Basic ticketing system
Professional Support
Comprehensive IT management for growing businesses
- 24×7 monitoring and alerting
- Advanced ticketing with SLA guarantees
- Proactive maintenance and updates
- Weekly health reports
- Priority support response
- Strategic IT planning
Enterprise Support
Full-service IT management for large organizations
- Dedicated IT manager
- Custom monitoring and automation
- Daily health reports and dashboards
- 24×7 emergency support
- Change management and documentation
- Quarterly business reviews
Why Choose Our Managed IT Services
Enterprise-grade IT management with local expertise and proven platforms
24/7 Monitoring
Proactive system monitoring and alerting
SLA Guarantees
Response time commitments you can rely on
Detailed Reporting
Comprehensive insights into IT performance
Proactive Maintenance
Prevent issues before they impact business
Ready for Professional IT Management?
Starting from KES 5,000 / user/month
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